Refund policy
Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it for a full refund only. Please see below for more information on our return policy.
RETURNS
All returns must be postmarked within fourteen (14) days from the date of purchase. All returned items must be in new and unused condition with all original tags.
RETURN PROCESS
To return an item, email customer service at info@heymycoffee.com to obtain a Return Merchandise Authorization (RMA) number. After receiving an RMA number, place the item securely in its original packaging and ship your return to the following address:
Hey My Coffee
Attn: Returns
RMA #
Calle del General Diaz Porlier 34
Madrid 28001
Spain
Please note that you will be responsible for all return shipping costs. We strongly recommend that you use a traceable method to ship your return.
REFUNDS
After receiving your return and inspecting the condition of your item, we will process your return. Please allow at least seven (7) days from receipt of your item to process your return. Refunds may take 1 to 2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.
EXCEPTIONS
Unsealed coffee bags cannot be returned.
For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange.
QUESTIONS
If you have any questions about our return policy, please contact us at info@heymycoffee.com.
RETURNS
All returns must be postmarked within fourteen (14) days from the date of purchase. All returned items must be in new and unused condition with all original tags.
RETURN PROCESS
To return an item, email customer service at info@heymycoffee.com to obtain a Return Merchandise Authorization (RMA) number. After receiving an RMA number, place the item securely in its original packaging and ship your return to the following address:
Hey My Coffee
Attn: Returns
RMA #
Calle del General Diaz Porlier 34
Madrid 28001
Spain
Please note that you will be responsible for all return shipping costs. We strongly recommend that you use a traceable method to ship your return.
REFUNDS
After receiving your return and inspecting the condition of your item, we will process your return. Please allow at least seven (7) days from receipt of your item to process your return. Refunds may take 1 to 2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.
EXCEPTIONS
Unsealed coffee bags cannot be returned.
For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange.
QUESTIONS
If you have any questions about our return policy, please contact us at info@heymycoffee.com.
